FAQs
Delivery
Availability of Flowers
The flowers shown are seasonal. Filler flowers are subject to change based on availability. Kindly note that all creations have their own unique characteristics as all florals flow differently hence all floral arrangement will not be identically alike. Rest assured that your creation is definitely uniquely yours. We will keep in mind your selected theme and create accordingly.
Ordering
Kindly place your order minimum 2 days in advance. This is to ensure that we have sufficient time to prepare the flowers.
Delivery
All our blooms & gift sets are inclusive of complimentary delivery for orders above $70. Additional charge is required upon specific delivery timing request upon check out.
We are happy to deliver island-wide, except for the following locations:
- Army Bases
- Jurong Island
- Penjuru
- Tuas
- Airline Road
- Sentosa
We use a trusted professional third-party courier to ensure your orders are delivered on time and in perfect condition. To help make this possible, please ensure that the recipient’s name, contact number and address are correct prior to confirming your order at the check out.
Blooms will be delivered anytime within your chosen time-slot, based on our courier’s delivery schedule.
Missed Delivery
In the event that there needs to be a re-delivery, an additional fee of $25 will be applied to your order. This also extends to wrongly given addresses or if our couriers are not able to reach the recipient, resulting in a re-delivery.
Payment has to be remitted prior to the re-delivery. Please note that re-deliveries on the same day are subject to availability.
Flower Care
Fresh Flowers
Remove flowers from the water and packaging. To last as long as possible they need fresh, clean water daily and if possible re-cut their stems every day to prevent rotting.
Kindly ensure that they are not placed in direct sunlight and heat, indoor natural light is great.
If you would like to prolong the life of your flowers even further, you can add a flower food to the water.
If you have any queries or issues with your flowers, please contact us at hellopetalsloft@gmail.com within 24 hours of the delivery date, providing details and photographs. We will do our very best to come to a fair resolution. Replacement flowers or reimbursement may be sent at our discretion. Please note, this will be dealt with on a case by case basis.
Preserved Flowers
For preserved creations in bouquet wrap, they are best left in the wrap and displayed as is. This is because bouquet creation and centrepiece creations are created with different techniques hence they are best to be displayed as is upon receiving the blooms.
Keep them away from water as water causes mould and bacteria to grow.
For our preserved roses, keep them away from direct sunlight as it may cause them to melt and change colour.
You may add a drop of essential oil onto your preserved florals to give them a subtle scent.
If you have any queries or issues with your flowers, please contact us at hellopetalsloft@gmail.com within 24 hours of the delivery date, providing details and photographs. We will do our very best to come to a fair resolution. Replacement flowers or reimbursement may be sent at our discretion. Please note, this will be dealt with on a case by case basis.
Cancellation & Refunds
Kindly Note
All items are not refundable. If you would like make changes to your order, you can contact us at hellopetalsloft@gmail.com.
